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How to Add LiveChat to Your WooCommerce Store (and also Boost Sales)


Do you desire to add LiveChat to your WooCommerce store? Live conversation aids you get in touch with web site site visitors in real-time, so you can use aid, produce leads, and also transform them right into a client. In this short article, we will certainly reveal you how to quickly add LiveChat to your WordPress eCommerce store like WooCommerce, Easy Digital Downloads, and also a lot more.

How to add LiveChat to your eCommerce store

Why Add LiveChat to Your WooCommerce Store

LiveChat aids you get in touch with your web site site visitors in real-time, and also it’s confirmed to boost fulfillment degrees. According to eConsultancy, online conversation has the greatest fulfillment degrees of any type of customer care network at 73%, contrasted to 61% for e-mail and also 44% for phone.

This is inline with our experience at OptinMonster since our online conversation fulfillment rating goes to 85%.

But the greatest factor for including LiveChat on your eCommerce web site is the boost in conversion.

We saw a large rise in total conversion when we included online conversation on OptinMonster web site. An individual that talks with us is 11x most likely to transform than an ordinary web site site visitor.

Now you could be believing, isn’t including online conversation pricey? Don’ t you require skilled assistance and also sales representatives to efficiently run online conversation.

Yes, that’s in fact the greatest obstacle to Live Chat, yet we fixed the issue.

Solving The Biggest Challenge of Live Chat

The greatest obstacle of including online conversation to your eCommerce store is to take care of representatives. You will certainly require to add skilled assistance and also sales representatives to run online conversation.

This is where LTVPlus is available in. They offer committed and also trained online conversation representatives to handle your pre-sales live conversation and also basic assistance questions. These representatives collaborate with you to comprehend your item/ company and also function as an expansion of your existing group.


LTVPlus is begun by the founder of MaxCDN, the material distribution network that we utilize right here on WPBeginner, so we determined to provide a shot.

We utilize LTVPlus on OptinMonster and also have actually experienced considerable rise in our eCommerce conversions. The highlight is that we do not have to bother with working with or educating representatives.

Since the whole configuration is out-sourced, it’s extremely budget-friendly, and also establishing livechat spends for itself within the initial week.

How to Easily Add LiveChat to Your WooCommerce Site

On our eCommerce web site, we utilize LiveChat as our conversation software program. You can utilize any one of the leading online conversation software program, however, for the purpose of this tutorial, we’ll just reveal the system that we’re utilizing ourselves.

First, you require to go to the LiveChat web site and also signup for an account.

LiveChat signup

LiveChat is a paid service (beginning with $16.99 per representative). They likewise use a totally free 30-day test enabling you to look into the attributes and also see if its an excellent suitable for your company.

After enrollment, you will certainly see the LiveChat control panel. From right here you require to click the Settings switch to tailor the LiveChat home window’s look.

Customize chat window

From right here, you can select the conversation home window shades and also motif to suit your web site’s color pattern. After that, click ‘Advanced window tweaks’ web link to upload your very own logo design and also add your social media sites accounts.

Next, you require to pick an eye-catcher. These eye-catchers are photos that are shown when the LiveChat home window is reduced.

LiveChat button or eyecatcher

LiveChat has a number of eyecatcher designs that you can utilize. Alternatively, you can likewise submit your very own photos and also utilize them as your eyecatcher.

Now that you are pleased with the conversation home window’s look, its time to add LiveChat representatives. Switch to the ‘Agents’ tab and afterwards click the ‘Invite teammates’ web link.

Invite teammates

This will certainly bring you to add representative display. You requirement to offer name, task title, and also e-mail address for the employee you desire to welcome.

Add agent to LiveChat

Don’ t neglect to modification ‘Permissions’ for the employee you are including. You can add them as representatives with restricted control on your account or as a manager with complete gain access to to the application. If you are not sure, after that pick representative.

Your LiveChat configuration is currently all set, and also you can add it to your WooCommerce store.

Adding the LiveChat to Your Website

LiveChat makes it incredibly very easy to add the conversation home window and also switches to your on the internet store.

In your WordPress website, you require to set up and also trigger the LiveChat plugin. For even more information, see our detailed overview on how to set up a WordPress plugin.

Upon activation, the plugin will certainly add a brand-new food selection product identified ‘LiveChat’ to your WordPress admin. Clicking on it will certainly take you to plugin’s setups web page.

Connect LiveChat

From right here you require to click the ‘Sign in with LiveChat’ switch to attach your WordPress website to your LiveChat account.

Once linked, you will certainly see some fundamental LiveChat setups. You can transform it off on smart phones, shut off noises, or conceal conversation home window from non-logged in customers.

LiveChat WordPress settings

If you are not sure, after that we suggest leaving these choices as they are. You can currently see your web site to see online conversation at work on your web site.

LiveChat preview

If you are running a non-WordPress web site, after that you can still quickly add LiveChat to your web site. Click on Channels” Chat Widget under your LiveChat setups.

Adding LiveChat to other websites

From right here, you can duplicate the code bit that you can add to your web site or sight various other offered combinations. LiveChat has applications and also combinations for all preferred WordPress options like Shopify, Squarespace, Magento, and also a lot more.

Combined with Live Chat and also LTVPlus, we’re seeing some actually excellent outcomes on our eCommerce web site, and also we will certainly be including LiveChat to even more ofo ur internet sites.

We wish this short article assisted you add LiveChat to your WooCommerce store. You might likewise desire to see our listing of ideal company phone company for small companies.

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